conditions

Tour Operator: TTP Services ME FZE
Registered Address: Bldg. 5E Block A Office 727, DAFZ, P.O. Box 54471, Dubai, United Arab Emirates
Version: 1 december 2024

Article 1 – Definitions

• Tour Operator: TTP Services ME FZE, the organiser and seller of package holidays.
• Traveller / Customer: Any natural person entering into a travel agreement with the Tour Operator.
• Travel Agent: An intermediary acting on behalf of or mediating for the Tour Operator.
• Travel Agreement: The agreement between the Traveller and the Tour Operator concerning a package holiday.
• Package Holiday: A combination of at least two travel services (such as transport, accommodation, or excursions) offered at an inclusive price.
• Unavoidable and Extraordinary Circumstances: Events beyond the control of the parties, such as natural disasters, wars, or epidemics.
• Excess Waiver: An optional amount to reduce the deductible in case of damage or loss during coach trips, with luggage, or accommodation (if applicable).

Article 2 – Formation of the Travel Agreement
2.1 The travel agreement is formed upon confirmation by the Tour Operator, either directly or via an authorised travel agent.
2.2 By confirming the booking, the Traveller declares to have read and accepted these general terms and conditions.
2.3 If the booking is made for multiple persons, the main booker is liable for the obligations of all travellers on the same booking.
2.4 Prior to booking, the Traveller will receive clear information regarding the contents of the package holiday, rights and obligations, and essential characteristics of the services offered.
2.5 These terms have been drafted in accordance with EU Directive 2015/2302 on package travel and linked travel arrangements.

Article 3 – Payment

3.1 Upon booking confirmation, the Traveller must pay a deposit of 15% of the total travel sum, plus any applicable administrative fees and excess waiver. The payment should be made within 5 business days.

3.2 The remaining amount must be paid in full no later than 4 weeks before departure.
3.3 For bookings made within 4 weeks of departure, the full travel sum is due immediately upon booking.
3.4 In the event of late payment, the Tour Operator reserves the right to cancel the trip and charge cancellation fees in accordance with Article 5.

Article 4 – Travel Information and Documents
4.1 The Traveller is responsible for verifying the validity and requirements of passports, visas, vaccinations, travel advisories, and other formalities.
4.2 The Tour Operator will provide timely information on the itinerary, accommodation, transport, and local particulars. If the trip is booked through a Travel Agent, this information will be provided by the Travel Agent on behalf of the tour operator.
4.3 In case of emergencies, the Traveller may contact the local representative or the Tour Operator’s 24/7 emergency helpline.

Article 5 – Changes and Cancellations by the Traveller

5.1 The Traveller may cancel the trip free of charge at any time before departure in case of demonstrable unavoidable and extraordinary circumstances (see Article 10).
5.2 In other cases, the following cancellation fees apply (unless otherwise agreed):

• for cancellations up to the 42nd day before the day of departure: 15% of the travel sum.
• for cancellations from the 42nd day to the 28th day before the day of departure: 35% of the travel sum.
• for cancellations from the 28th day to the 21st day before the day of departure: 40% of the travel sum.
• for cancellations from the 21st day to the 14th day before the day of departure: 50% of the travel sum.
• for cancellations from the 14th day to the 5th day before the day of departure: 75% of the travel sum.
• For cancellations from the 5th day to the day of departure: 90% of the travel sum.
• For cancellations on the day of departure: 100% of the travel sum.

For no-shows on the day of departure or missing the relevant means of transport: 100% of the travel sum. The time of cancellation is the date on which the written confirmation of cancellation is received by TTP.

Unless explicitly included, administrative fees and excess waivers are non-refundable. Changes at the request of the Traveller are possible subject to administrative fees and any additional supplier costs. TTP will assess on a case-by-case basis whether extraordinary circumstances entitle the Traveller to (partial) refund, including medical issues, the death of close family members, house fire, or involuntary unemployment. In all such cases, notification must be made within 48 hours

Article 6 – Changes by the Tour Operator
6.1 The Tour Operator may make changes to the trip in cases of force majeure or essential operational reasons.
6.2 In the event of a substantial change (such as destination or accommodation type), the Traveller has the right to cancel the trip free of charge or accept an alternative.
6.3 Minor changes do not entitle the Traveller to free cancellation.

Article 7 – Liability
7.1 The Tour Operator is liable for the proper performance of the agreed travel services.
7.2 The Tour Operator is not liable for:

• Damage caused by third parties not part of the agreement;
• Damage resulting from the Traveller’s own actions or negligence;
• Damage due to unavoidable and extraordinary circumstances.

7.3 Liability is limited to a maximum of three times the travel sum, unless there is intent or gross negligence. Due to the fact that TTP is based outside of the EU, TTP is not obliged to follow the three times travel sum guidelins, however still volunteers to do so.
7.4 Airline and transport conditions apply to flights and transport; in the case of delays, EU Regulation 261/2004 applies.

Article 8 – Complaints Procedure
8.1 Complaints during the trip must be reported as soon as possible to the local representative or the Tour Operator’s emergency line.
8.2 If the issue is not satisfactorily resolved, the Traveller may submit a written complaint within 14 days after return.
8.3 The Tour Operator will endeavour to resolve complaints within 30 days of receipt.

Delays caused by traffic congestion, strikes, roadblocks, weather conditions, or technical malfunctions of the coach are considered force majeure situations for the touroperator. It may occur that part of the journey cannot be carried out with, for example, a Royal Class coach. In such cases, the difference in surcharge will be refunded for the affected outbound or return journey. You book on the condition that you will not hold the touroperator liable for any further consequences. If the cause is due to a technical malfunction, the following compensations apply by contracted suppliers:

Delays by coach departing from the Netherlands
• After 60 minutes: cup of coffee
• After 120 minutes: voucher worth €5 per person, redeemable at the catering facilities at the Transferium in Maarheeze
• After 180 minutes: voucher worth €15 per person, redeemable at the catering facilities at the Transferium in Maarheeze

Delays during the trip (broken-down coach)
• 2 to 4 hours: €5 per person
• 4 to 6 hours: €10 per person
• 6 to 8 hours: €20 per person
• More than 8 hours: compensation of one vacation day according to the travel price

Delays in departure to the drop-off location (based on vouchers)
• 3 to 4 hours: voucher worth €5 per person, redeemable at the catering facilities at the Transferium
• 4 to 6 hours: voucher worth €10 per person, redeemable at the catering facilities at the Transferium
• 6 to 8 hours: voucher worth €20 per person, redeemable at the catering facilities at the Transferium
• More than 8 hours: compensation of one vacation day according to the travel price

A delay upon arrival in Spain is only considered as such after the official arrival times, defined as follows: Costa Brava 12:00, Salou and surroundings 13:30, Peñiscola and Benidorm 15:00. When traffic is light, you will, of course, arrive earlier in practice. For the return journey, delay hours start counting if you cross the Dutch border after 14:00.

Article 9 – Insolvency and Guarantees
9.1 The Tour Operator is established in Dubai and falls outside the scope of European guarantee schemes such as SGR or insolvency insurance.
9.2 The Tour Operator may collaborate with authorised travel agents that do fall under such schemes.
9.3 No trust, escrow, or alternative guarantee system is provided unless agreed upon in writing.
9.4 Insolvency protection is the responsibility of the Travel Agent when required by local or EU laws.

Article 10 – Force Majeure
10.1 In cases of unavoidable and extraordinary circumstances, the Tour Operator may cancel the trip. The Traveller is entitled to a full refund of amounts paid but not to additional compensation.
10.2 Such circumstances include but are not limited to natural disasters, war, pandemics, political unrest, airspace closures, and strikes.

Article 11 – Excursions and Services Outside the Package
11.1 Excursions, activities, or services booked locally or independently by the Traveller are not the responsibility of the Tour Operator.
11.2 If such a service is recommended or booked through the Tour Operator’s representative, it is always at the Traveller’s own risk.

Article 12 – Replacement of the Traveller
12.1 Up to 7 days before departure, the Traveller may nominate another person to take their place.
12.2 The replacement traveller must meet all travel requirements. Any change fees by carriers or accommodations are the Traveller’s responsibility.

Article 13 – Privacy and Data Processing
13.1 The Tour Operator processes personal data of the Traveller solely for the purpose of executing the trip.
13.2 If the Traveller is an EU resident, personal data is processed in accordance with the General Data Protection Regulation (GDPR).
13.3 Data will only be shared with necessary third parties such as airlines, hotels, and local agents.

Article 14 – Governing Law and Disputes
14.1 The travel agreement is governed exclusively by the laws of the United Arab Emirates.
14.2 Disputes shall be submitted exclusively to the competent court in Dubai, unless mandatory consumer protection laws in the Traveller’s country provide otherwise.
14.3 The Traveller may also make use of dispute resolution or arbitration if permitted under their national law.

TTP Services ME FZE
Bldg. 5E Block A Office 727, DAFZ, P.O. Box 54471, Dubai, United Arab Emirates
Email: info@ttp-services.com – Phone: +971 4 228 7077
Emergency Contact during the trip: +971 4 228 7077