These Additional Conditions apply together with the General Terms and Conditions of TTP Services. If there is any difference between the two, these Additional Conditions apply to the travel services described below.
Bus tickets
For bus tickets (one way trips), TTP Services books these services immediately and as final with the suppliers. Because the booking is confirmed right away, special payment, change and cancellation rules apply. The full price must be paid immediately at the time of booking. This payment is non-refundable and equals 100% of the booking amount. Any extra products, such as insurance, parking or other additional services, must also be paid in full immediately. The exact amount is shown during the booking process on the receipt or booking confirmation. After the booking is confirmed, changes to names or travel details are not possible. If changes are needed, a new ticket or new booking must be made.
Flight packages
When booking flight package through TTP Services, several separate travel services are combined into one package at the moment of booking. This can include flights, accommodation and transfers. All parts are booked immediately and cannot be changed later. Often, scheduled or low-cost flights and non-refundable hotels are used. Airlines and hotels usually charge 100% cancellation fees and high change fees. Because all parts are booked right away, special payment, change and cancellation rules apply.
Payment Flight packages
If you book more than four weeks before departure, you must pay a non-refundable deposit of 35% to 50% of the total travel price. The full amount must be paid no later than four weeks before departure. If you book within four weeks before departure, you must pay the full travel price immediately. Any extra products, such as insurance, parking, baggage, seat selection, onboard meals, transfers or other additional services, must always be paid in full at the time of booking. The exact amount to be paid is shown on the receipt or booking confirmation.
Changes Flight packages
In many cases, it is not possible to change names or travel details. Changes are often only possible by buying a new flight ticket or booking a new hotel. Any costs charged by airlines or hotels will be passed on to you. In addition, TTP Services charges an administration fee of €24 per change.
Cancellation of Flight packages
If you cancel your flight, the following cancellation costs apply: from the time of booking until 42 days before departure, the non-refundable deposit plus 100% of all extras; from 42 days before departure until 15 days before departure, 75% of the original booking price plus 100% of all extras; from 14 days before departure or if you do not show up, 100% of the total travel price including all extras. Extras include transfers, car rental, baggage, seat selection, onboard meals, discounts included in the booking price and any additional services you booked.
Partial cancellation Flight packages
If only part of the booking is cancelled and this changes the original room setup, the costs will be reviewed per booking. TTP Services will try to keep the costs as low as possible, but cannot prevent high charges from suppliers.
Cancellation Protection Plan
If you have booked a Cancellation Protection Plan through TTP Services and this is shown on your booking confirmation, the following rules apply. The option is only valid if the full fee for the Cancellation Protection Plan has been paid. If your cancellation is valid, you will receive a refund of the travel price you have already paid, except for the fee for the Cancellation Protection Plan and administration costs. This applies only if the cancellation is directly caused by one of the following events:
a. unexpected job loss after booking with official proof
b. starting a new permanent job within 30 days before departure;
c. a required resit exam during the travel period for a long-term education programme;
d. medical reasons that make travel impossible with a doctor’s note;
e. death, serious illness or serious accident of the traveller;
f. death, life-threatening illness or serious injury of a close family member; in the first or second degree. By a family member in the first or second
degree is meant: First degree: spouse, parents (including parents-in-law),
children (including children-in-law), and the person with whom the traveler has
been cohabiting for at least one year (at the time of booking) or has a
cohabitation agreement. Second degree: siblings, brothers-in-law,
sisters-in-law, grandparents, and grandchildren.;
g. serious damage to your home or workplace caused by fire, theft, storm or flooding;
h. unexpected assignment of a rental home starting shortly (within 30 days) before or during the trip;
i. the traveler is indispensable for business purposes, because a
non-traveling representative is unable to take over the matter due to the
circumstances referred to under e through.
On the basis of the above, refund of amounts already paid on the basis of the above also applies to:
1. Accompanying family members who are listed on the same booking confirmation.
2. A maximum of three accompanying families and four travel companions (non-family members) of the traveler who are listed on the same booking confirmation.
You must report the cancellation within 48 hours after the event and before departure. Written confirmation and proof must be provided within seven days.
If the traveller has concluded a Cancellation Protection Plan and the travel
arrangement must be interrupted on the
basis of the circumstances mentioned in sections e through g above, the traveller
receives:
a. A proportional reimbursement, based on the travel price, for the number of
complete, unused vacation days, when the traveler has had to be hospitalized
for longer than 24 hours, however with a maximum of 40 days. This reimbursement
also applies to accompanying family members, when they are listed on the same
booking confirmation.
b. A proportional reimbursement, based on the travel
price, for the complete missed vacation days, with the exception of the return
travel day(s), when the traveler must return prematurely to his or her place of
residence or stay in the Netherlands, provided that the S.O.S. center of the
travel insurance provider has given permission or has arranged for a different
return journey than originally planned. Furthermore, the travel guide and/or
your hotel must be notified immediately of the early departure. A maximum of 40
days will be reimbursed. This reimbursement also applies to accompanying family
members when they are listed on the same booking confirmation.
In the event the traveler requests a refund due to
interruption of travel, this must be reported within 48 hours after the
incident. Furthermore, a fully completed and signed claim form, accompanied by
original supporting documents, must be received within seven days after
returning.
If incorrect or incomplete information is given, the right to a refund will end. No refund will be given if the cancellation is caused by other reasons, by situations that were already expected at the time of booking, or by the use of alcohol or drugs.
