These Additional Conditions apply together with the General Terms and Conditions of TTP Services. If there is any difference between the two, these Additional Conditions apply to the travel services described below.
Bus tickets
For bus tickets, TTP Services books these services immediately and as final with the suppliers. Because the booking is confirmed right away, special payment, change and cancellation rules apply. The full price must be paid immediately at the time of booking. This payment is non-refundable and equals 100% of the booking amount. Any extra products, such as insurance, parking or other additional services, must also be paid in full immediately. The exact amount is shown during the booking process on the receipt or booking confirmation. After the booking is confirmed, changes to names or travel details are not possible. If changes are needed, a new ticket or new booking must be made.
Flight packages
When booking flight package through TTP Services, several separate travel services are combined into one package at the moment of booking. This can include flights, accommodation and transfers. All parts are booked immediately and cannot be changed later. Often, scheduled or low-cost flights and non-refundable hotels are used. Airlines and hotels usually charge 100% cancellation fees and high change fees. Because all parts are booked right away, special payment, change and cancellation rules apply.
Payment Flight packages
If you book more than four weeks before departure, you must pay a non-refundable deposit of 35% to 50% of the total travel price. The full amount must be paid no later than four weeks before departure. If you book within four weeks before departure, you must pay the full travel price immediately. Any extra products, such as insurance, parking, baggage, seat selection, onboard meals, transfers or other additional services, must always be paid in full at the time of booking. The exact amount to be paid is shown on the receipt or booking confirmation.
Changes Flight packages
In many cases, it is not possible to change names or travel details. Changes are often only possible by buying a new flight ticket or booking a new hotel. Any costs charged by airlines or hotels will be passed on to you. In addition, TTP Services charges an administration fee of €24 per change.
Cancellation of Flight packages
If you cancel your flight, the following cancellation costs apply: from the time of booking until 42 days before departure, the non-refundable deposit plus 100% of all extras; from 42 days before departure until 15 days before departure, 75% of the original booking price plus 100% of all extras; from 14 days before departure or if you do not show up, 100% of the total travel price including all extras. Extras include transfers, car rental, baggage, seat selection, onboard meals, discounts included in the booking price and any additional services you booked.
Partial cancellation Flight packages
If only part of the booking is cancelled and this changes the original room setup, the costs will be reviewed per booking. TTP Services will try to keep the costs as low as possible, but cannot prevent high charges from suppliers.
Cancellation Protection Plan
If you have booked a Cancellation Protection Plan through TTP Services and this is shown on your booking confirmation, the following rules apply. The option is only valid if the full fee has been paid. If your cancellation is valid, you will receive a refund of the travel price you have already paid, except for the fee and administration costs. This applies only if the cancellation is directly caused by one of the following events: unexpected job loss after booking with official proof; starting a new permanent job within 30 days before departure; a required resit exam during the travel period for a long-term education programme; medical reasons that make travel impossible with a doctor’s note; death, serious illness or serious accident of the traveller; death, life-threatening illness or serious injury of a close family member; serious damage to your home or workplace caused by fire, theft, storm or flooding; unexpected assignment of a rental home starting shortly before or during the trip; business reasons caused by one of the situations listed above. You must report the cancellation within 48 hours after the event and before departure. Written confirmation and proof must be provided within seven days. If incorrect or incomplete information is given, the right to a refund will end. No refund will be given if the cancellation is caused by other reasons, by situations that were already expected at the time of booking, or by the use of alcohol or drugs.
Xander Meijer
Local Guide – Guest relations – Quality assurance in Costa Blanca Area
Xander Meijer, born in Amsterdam, the Netherlands, is 51 years old and has been working in tourism since 1994 on the beautiful, sunny Costa Blanca in Spain. With great enthusiasm, he assists guests to ensure they enjoy an unforgettable and, above all, carefree holiday.
Princess Villanueva
Finance and head of accounting
With over three years of accounting experience in the UAE and five years in the Philippines, she brings strong expertise in bookkeeping, VAT filing, auditing, and core accounting functions. She manages accounts receivable and payable, monitors cash flow, prepares financial reports, and supports audit and tax compliance processes. Her systematic and detail-oriented approach ensures the accuracy and integrity of financial records, contributing to efficient and transparent financial operations. She is committed to maintaining high standards of accuracy and continuously improving financial processes to enhance operational effectiveness.
Huub Hendrickx
Senior Strategic Advisor
Mr. Huub Hendrickx has over 30 years experience in public transport in Europe and Middle East region. He established his own consultancy firm Hendrickx Consult based in UAE since 2012. With his experience and entrepreneurial skill, he is an expert in business development, matchmaking, strategy and marketing for new and existing companies in various sectors.
Geraldin Bayubay
Finance
With almost 5 years of professional experience, Geraldin has built a strong foundation in financial operations, particularly in managing payables and payment processing.
Currently serving as the Finance Officer, her main role focuses on handling all company-related payments.
Her attention to detail and strong organizational skills ensure that financial transactions are processed accurately and on time.
Geraldin continues to support the company’s financial operations with her hard work, accuracy, and commitment to getting things done right.
Geraldin Bayubay
Chief Operating Officer
Ellane Maraggun
Chief Operating Officer
With over 20 years of diverse experience in the United Arab Emirates, Ellane has cultivated a comprehensive skill set across Human Resources, Marketing and Communications, Information Technology and Engineering, and Tourism.
Throughout her career, she has developed extensive expertise in project management and possesses in-depth knowledge of public transport systems, including both bus and rail technologies. Ellane has substantial experience in the legal formation of companies within various free zone authorities, as well as in recruitment, UAE labor laws, accounting, and tax regulations. She has successfully managed administrative operations for multiple small, medium, and large companies and has liaised effectively with various government bodies. Additionally, her skills span marketing and communications, tourism, logistics, data centers, and technical knowledge in fire fighting and fire alarm systems.
Essa Al Dosari
Board advisor
With 23 years of experience and former CEO of the Public Transport Agency (RTA Dubai), Essa played a key role in building a world-class transport system. His expertise covers public transit, marine transport, taxi regulation, and inter-emirate mobility. Known for his strategic vision and leadership, he has helped shape sustainable transportation in Dubai.
Destination Senior Contracts Advisor
Evy van Overvelt
Product Development and Contracting
Paul Cremers